Client Support Specialist

Overview

Birkman International, the leader in workplace assessments, is seeking a Client Support Specialist at its headquarters in Houston, Texas.

The Birkman Method® is utilized globally by individuals and corporations who share in our company’s vision of developing “Better Teams, Better Leaders, Better Careers, Better Relationships with One Assessment.” The Birkman Method®, our core product, is one of the most validated and reliable personality assessments in the world with over 3 million respondents and 3500 trained consultants since our founding in the 1960s.

Birkman International is in an exciting period of growth and innovation. At Birkman, the training function is highly visible and is a key contributor in fulfilling the company’s business goals and contributing to the success of the company. Birkman International received Houston’s coveted “Best & Brightest Companies to Work For” 2014-2017 and offers competitive compensation, great benefits, and a culture that rewards achievement while encouraging teamwork, professional growth, and work-life balance. If you are a motivated professional who enjoys a fast-paced, dynamic environment with cross-functional teams, a job at Birkman could be your next great career move.

Key Duties & Responsibilities

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Manage incoming calls and customer service inquires
  • Open and maintain customer accounts by recording account information
  • Maintain a flexible, responsive and accessible attitude toward all clients
  • Help maintain, fulfill and process orders that come through our company store
  • Performs routine but specialized administrative duties including data research, edits, proofreads and corrects written materials to ensure correct format, spelling, punctuation and grammar
  • Help Client Relations Group promote active lines of communication with all departments to maintain awareness of all current and future projects to provide the most accurate information to our customers
  • Prepares presentation materials
  • Work with clients on special projects performed on a daily/weekly/monthly basis
  • Perform other duties as assigned
  • Acts as one of the backups to the front desk Receptionist
  • Assist in the daily maintenance and update of internal system and customer relationship management system data 

Core Skills

  • Desire to be considered an integral part of a work team, to contribute creatively to the success of the group
  • Good organizational skills with the ability to handle multiple assignments
  • Strong communication skills
  • Ability to work in a fast-paced environment, process work rapidly, set and adjust priorities based on business needs and judgment, work under pressure, and follow through with assigned tasks with limited supervision
  • Ability to multi-task and effectively manage multiple inputs and interruptions
  • Willingness to accept a work schedule with hourly demands that will vary as departmental workload fluctuates. Ability to work extra hours if needed to complete assignments which at time may require work before or after office hours and possibly on weekends 

Education and Experience

  • High School Diploma required, College Degree highly preferred
  • Minimum 3 years of administrative experience required
  • Proficient in: Outlook, Microsoft Word, Microsoft Excel and PowerPoint required
  • Experience with Customer Relationship Management Systems & ticketing systems desired 

Compensation

  • Annual salary: Commensurate with experience.
  • Includes participation in Birkman’s full-time employee benefits programs.
  • Participation in Annual Incentive Bonus Plan program.

Evaluation Criteria

  • Personal interviews
  • The Birkman Method® personality assessment
  • Verification of education, professional licenses, and experience
  • Criminal Background Check
  • Credit Background Check for financial positions and those with fiduciary responsibilities
  • Verification of US citizenship or permanent residency

To receive full consideration, send your resume to: crgcareers@birkman.com